Job Description

Job Summary Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process.

Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
• Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
• Continuous updates to customers and systems timely and accurately.
• Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner.
• Review and submission of quotes and information received from vendors to determine next steps, coordinating, or ordering of parts, and other trash management needs.
• Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently, and data is correct for reporting and billing purposes.
• Monitor Team email and systems for new or escalated requests and assist with coverage.
• Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed.
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
• Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Assist as necessary with the on-boarding process of all new vendors.

Qualifications:

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: HS Diploma or GED (accredited)

Experience: No previous experience required.

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