Job Description
Salary: $76,960 - 76,960 per year Requirements:
- I require candidates to have a minimum of 4 years of experience with macOS and Windows operating systems.
- A+ Certification is essential.
- Familiarity with inventory systems and ticketing systems is a must, ideally with experience using platforms such as Salesforce, Zendesk, or Service Now.
- Candidates must possess professional MacOS experience.
Responsibilities: - I need technicians who can provide on-site support along with “Tier 1” assistance, including troubleshooting Mac and phone issues, and escalating as needed.
- You will handle end-user hardware and software troubleshooting and be proficient in resolving issues with Okta Verify, Duo, and VPN.
- Familiarity with Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, and Android is vital.
- You will assist with tools such as Zoom, Google Suite, Google Meet, Google Slides, Keynote, and Jamf.
- Duties include deploying and collecting monitors and accessories, imaging or provisioning laptops and workstations (though this is not mandatory), and engaging face-to-face with end users to resolve IT challenges.
- You will be responsible for onboarding and offboarding employees, deploying laptops and mobile devices, upgrading damaged devices, and performing workstation sweeps to ensure monitor functionality and peripheral operation.
- I expect you to maintain storage room assets and perform printer management along with preventative maintenance and e-waste disposal, including wiping devices prior to e-wasting.
Technologies: - Android
- Hardware
- Support
- macOS
- Mobile
- Salesforce
- VPN
- Windows
- Zendesk
- iOS
More:
- This position is located in Los Gatos, CA, and is classified as a contract role, paying $37.00 per hour.
- The working schedule is Monday to Thursday from 8:30 am to 5:00 pm, and Fridays from 8:30 am to 3:00 pm.
- Benefits include dental insurance, health insurance, vision insurance, an employee discount, and a referral program.
- Candidates must be able to commute to Los Gatos, CA, for this in-person role.
last updated 45 week of 2025
Job Tags
Hourly pay, Full time, Contract work,