Job Description

Franchise Locations-Great Working Conditions, Benefits and Pay and plus, the owner is kinda cool! 
ONLY APPLICANTS AUTHORIZED TO WORK IN AND LIVE IN THE US WILL BE CONSIDERED FOR THIS POSITION

Asurion Phone Repair & Solutions (uBreakiFix) is the nationwide leader in professional same-day electronics repairs - including iPhone, Samsung, Google, Computer, Macs, iPads, other tablets and cell phones. With over 800 locations in all, we have more than a decade of experience diagnosing and fixing just about everything.

Position type: W2 Employee Hourly Management

Why work with us?

We offer competitive pay with an uncapped commission potential. 

Job Details:

• Position Details : Store Lead.
• Pay Range: 41,600 - 50,000.

Basic Qualifications:

• Experience repairing smartphones, PC/MACs, electronics, and game consoles helpful.
• Proven leadership/supervisory experience.
• Proven success in achieving or surpassing sales goals.
• Success in training and developing new employees.
• Outstanding customer service and sales skills.
• Excellent technical, problem solving and analytical skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Works well in a team environment.
• Ability to work flexible hours, including weekends and some holidays.
• High school diploma or GED.
• Proof that you are legally eligible to work in the United States.
• You MUST have exceptional organizational skills.

Preferred Qualifications:

• At least 6 months of supervisory/management experience.
• Previous experience working at a retail electronics store. (Helpful)
• A+ certification.
• Apple Certified Macintosh Technician (ACMT) Helpful.
• Technical degree or certification in Electronics or Consumer Electronics.
• Meets or exceeds sales/profit goals by embracing sales tactics and strategy.

Job Requirements:

• Maintains store staff by orienting and training new employees.
• Achieves financial objectives by monitoring expenditures, analyzing variances, initiating corrective actions.
• Maintains operations by coordinating and enforcing operational, and personnel policies & procedures.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Identifies clients needs and qualifies clients for sales of accessories and other products per our service agreements.
• Welcome customers in a professional and pleasant manner.
• Ensures availability of merchandise and services by maintaining and ordering inventory.
• Diagnose, troubleshoot and repair devices (phones, laptops, desktop PCs, gaming consoles).
• Provide recommendations for problem resolution.
• Provide estimates to a customer for repair, replacement according to problem diagnosis and repair/replacement recommendation.
• Contributes to team effort by accomplishing related results as needed.
• Protects employees and customers by providing a safe and clean store environment.
• Ensure repairs meet uBreakiFix quality standards.
• Employee reviews and evaluations.
• Regular and consistent work attendance is required. Excessive Absenteeism is not tolerated. 
• Any other tasks as assigned by senior leadership.

We're offering competitive pay between $41,600 to $50,000 annually with uncapped sales commissions. our Techs make an avg. of $3-$7 extra per hour in commissions alone.

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off after 1 year.
• Vision insurance.
• Life Insurance.

Supplemental pay types:

• Bonus pay.
• Commission pay.
• Tips

Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

About Us Founded in 2011, iDoctor Cell Phone and Tablet Repair LLC set out with one clear mission: to become an industry leader in handheld and portable device repair. In 2018, we strengthened that commitment by partnering with uBreakiFix, aligning ourselves with a nationally recognized brand known for OEM-Grade parts, expert training, and continued innovation in the repair space. A bit about our brand: uBreakiFix was established in 2009 and has since expanded to over 700 locations across the U.S., Puerto Rico, Canada, and beyond. Its rapid growth is a testament to an unwavering dedication to customer satisfaction, industry-leading warranties, and a competitive price promise. From smartphones and tablets to gaming consoles, laptops, and data recovery—uBreakiFix is the trusted name in device repair. At iDoctor LLC, we’re proud to be a part of that legacy. Our team of highly trained technicians is equipped to repair nearly any device while upholding the highest standards of quality and functionality. Thanks to the loyalty and referrals of our customers, we’ve grown into one of the most trusted electronic repair providers—bringing fast, reliable service to communities nationwide. If it’s got a power button and there are parts available, we’ll take a look at it. And with every repair backed by our 90-day minimum warranty, we stand behind the work we do. At iDoctor, we don’t just fix devices—we restore peace of mind.

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