Job Description

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

As a Senior Salesforce Administrator on the GTM Tools and Tech team at Grafana, you will play a key role in driving the scalability and efficiency of our Salesforce ecosystem. Collaborating closely with other Salesforce admins and cross-functional partners, you’ll lead the design, configuration, and optimization of solutions that support our GTM team. Your responsibilities will include managing complex system enhancements, ensuring data integrity, automating business processes, and supporting integrations with other GTM tools. You'll also help define and enforce best practices, mentor junior team members, and contribute to strategic initiatives that enable the go-to-market organization to operate with agility and insight.

What You’ll Be Doing:

• Salesforce Configuration & Optimization : Design, build, and maintain scalable Salesforce solutions that support Sales, Marketing, and Customer Success teams.Implement advanced automation using Flows, Process Builder, and other declarative tools.Participate in change management, release cycles, and UAT processes.
• Data Management & Integrity: Ensure data quality through validation rules, duplicate management, and consistent data governance practices. Support data migrations and cleanup efforts in collaboration with RevOps and Data teams.
• Integration Support : Support integrations between Salesforce and key GTM tools (e.g Gong, Grafana, LeanData, Zoominfo etc.) Collaborate with engineering, data and third-party vendors to ensure seamless data flow and system stability especially with our custom API’s.

What Makes You a Great Fit:

• Experience in a Sales or GTM organization
• 6+ years: Salesforce administration and advanced certification
• Expert in Workato and automation (Salesforce flows, zapier etc)
• Experience with the following: SQL, BigQuery, SFDC, CPQ, Gong Engage, BoostUp, FullCircleCRM, Leandata, Demandtools, Clay, Zoominfo, Cognism, Lusha, HGInsight
• Excellent communication skills with senior management audiences- explain “what it is”, “why it matters” and “what should we do” in terms of your projects and solutions; deliver customer-oriented KPIs and solutions in order to ensure alignment with those audiences
• Located in the United States or Canada

Bonus Points For:

• Salesforce Security & Access Controls: Manage roles, profiles, permission sets, and sharing rules to ensure secure and scalable data access across GTM teams.
• Audit & Compliance Readiness: Support compliance initiatives by maintaining clear audit trails, file history tracking, and robust security protocols.
• Security Best Practices: Stay current with Salesforce security updates, perform regular org health checks, and champion proactive risk management.
• AI & Analytics: Leverage Salesforce Einstein and integrated AI tools to surface actionable insights.

Compensation & Rewards:

In the US, the base salary compensation range for this role is $123,000 - $148,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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