Job Description

Req ID: 341391

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Computer Operator I to join our team in Lemont, Illinois (US-IL), United States (US).

Job Responsibilities Include:

Service Desk Analyst’s primary responsibility is to provide end-user Incident & Service Request support via phone, email, chat, and walk up. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems, enterprise application administration & settings, high-level printer familiarity, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. Work is managed and tracked through the SeviceNow and measured through Service Levels. The Service Desk Analyst is the principal owner of the service request as well as the customer’s overall satisfaction.

Service Desk Analyst Job Duties:

• Development, document and maintenance of knowledge base for incident resolution and request fulfillment using ServiceNow or equivalent.
• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Create and manage user accounts, schedule video teleconferences, create / maintain program distribution list and provide remote troubleshooting support to customers.
• Installation, maintenance, deployment of enterprise-wide software and assist with fine-tuning system performance.
• Provide input and update to standard operating procedures.
• Participate in the organization's change management process.
• Provide excellent customer service.
• Participate in after-hour and weekend on-call rotation shifts
• Contribute to the knowledgebase through research of articles, training courses attended on-the-job learning, etc.
• Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.

Basic Qualifications:

• Minimum 1 year of documented IT Service experience in an enterprise environment.  
• Minimum 1 year of progressive experience in the field of Information Technology to include: Service Desk Support, Provide Tier I/II system administration, contact and incident resolution for hardware, software, and applications
• Minimum 1 year of administrative experience to include: Microsoft Active Directory, Exchange, System Center Configuration Manager (SCCM)
• Ability to obtain a Public Trust

Preferred Qualification:

• Bachelor’s degree
• IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux,
• CompTIA IT related certification or equivalent, ability to obtain within 3 months of hire date. 
• DoD 8140 Security Certification
• ITIL v4 certification or ability to attain within 3 months of your hire date
• Endpoint security, DNS, DHCP, and IP experience
• Experience with email systems, Networking, VPN
• Proven ability to use scripting language (BASH, PowerShell, etc.)
• Experience with Service Desk Incident Management Processes
• Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent
• Proven ability to perform Information Processing and involve a range of hardware/software solutions
• Concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems.
• Certifications or experience may be accepted in lieu of college degree.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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