Job Description
Job Responsibilities:
- Manage an inventory of property claims, evaluating coverage and assessing damages accurately.
- Develop and implement action plans based on the facts of loss, policy terms, best practices, regulatory requirements, and state laws.
- Conduct thorough investigations to confirm coverage and determine the extent of damages to indemnify policyholders.
- Assess policy coverage and communicate any issues to the insured; establish and recommend appropriate reserve levels for indemnity and expenses.
- Maintain accurate and timely documentation to ensure efficient claim resolution.
- Review estimates and supplements to negotiate and settle payments with insureds and vendors.
- Demonstrate strong empathy and deliver exceptional customer service throughout the claims process.
- Apply knowledge of insurance policies, Xactimate, and general claims handling procedures.
- Work independently as a self-starter, showing adaptability and the ability to manage tasks autonomously.
Skills:
- Strong analytical, listening, problem-solving, critical thinking, and negotiation skills
- Ability to adapt quickly in a fast-paced and dynamic environment
- Detail-oriented with a strong commitment to accuracy and excellence
- Proficient in Microsoft Office with the ability to navigate and input data across multiple systems
- Resilient under pressure, demonstrating grit and determination to meet goals
- Skilled in prioritizing multiple tasks and focusing on high-value activities
- Excellent verbal and written communication skills, including drafting professional business correspondence
- Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines
- Willingness to work overtime during catastrophes or periods of high claim volume
Education/Experience:
- High school diploma or equivalent
- Minimum of 3 years of experience in property claims or related P&C (Property and Casualty) insurance
- Active Adjuster’s License required in all applicable states
Job Tags
Remote job, Work at office,