Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Responsible for monitoring fitness facilities ensuring positive and friendly customer relations. Design individualized training programs for clients, monitor client training sessions, and maintain records of client’s progress. As a Fitness Instructor at Loma de Vida, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.  

The Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS :  

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.  

• Maintain complete knowledge of correct maintenance and use of equipment . Use equipment only as intended.  

• Maintain required certifications/credentials.  

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.  

• Maintain positive guest relations at all times.  

• Resolve guest complaints, ensuring guest satisfaction.  

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.  

• Maintain complete knowledge of property management systems and manual procedures.  

• Maintain knowledge of hours of operation, memberships, reservations, rentals, fees, products, and merchandise.  

• Set up and organize workstation with designated supplies, forms, and resource materials; report shortages to supervisor.  

• Be familiar with all hotel packages, promotions, prices, and rates.  

• Log and file no-shows.  

• Perform fitness screenings.  

• Design training programs for clients.  

• Conduct training sessions for clients.  

• Maintain records of exercises performed at each session.  

• Enter locker room, wait for guest response.  

• Assist guests with Fitness Center equipment.  

• Monitor guest safety.  

• Sell merchandise.  

• Maintain required certifications/credentials.  

• Ability to communicate in English is required .  

• Certified.  

• 3+ years experience in teaching fitness classes.  

• Experience in Hospitality Industry in a similar position.  

• Previous guest relations training.  

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