Job Description
We are seeking a Director of Coordination to lead a diverse, high-performing team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This hands-on leadership role will drive team performance and ensure seamless coordination operations that support both caregiver success and client satisfaction.
Key Responsibilities: - Lead, manage, and support a team of coordinators who handle caregiver scheduling, client relations, and daily service delivery.
- Ensure adequate coverage for all shifts, including emergency or last-minute changes.
- Develop and enforce processes that ensure timely and accurate matching of caregivers to patients.
- Monitor service delivery to ensure it meets agency standards and DOH regulations.
- Implement and monitor systems for timely documentation, communication logs, and visit confirmations
- Oversee timely and accurate payroll processing for all field staff while maximizing billing
- Foster a culture of accountability, teamwork, and customer service.
- Oversee the smooth operation and integration of all coordination systems and workflows
- Homecare experience in Coordination or HR (Coordination strongly preferred) with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility
- Minimum 3 years of experience leading a multicultural, multilingual team in a high-volume, fast-paced environment, with the ability to manage both on-site and remote teams
- Proven leadership with strong interpersonal, communication, coaching, and conflict resolution skills
- Ability to represent the agency professionally and serve as a visible, accessible leader
- High emotional intelligence, cultural awareness, and a ‘can-do’ attitude with the ability to think outside the box
- Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management
- Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development
- Proficient in Microsoft Office and tech-savvy, with comfort using spreadsheets, ticketing systems, and coordination platforms
- Experience analyzing and acting on operational reports (e.g., missed visits, overtime, coverage issues)
- Excellent time and project management skills; able to juggle competing priorities and deadlines
- Full-time, on-site commitment with after-hours availability for urgent matters
Preferred Qualifications: - Experience working with waiver programs
- Prior involvement in service expansion, contract implementation, or start-up operations
- Multilingual - Spanish or Yiddish
- Strong Excel skills and experience using tools like Smartsheet
- Experience creating or delivering soft skills trainings
- Familiarity with recruitment, retention strategies, and caregiver engagement
- Has contributed to or led QA processes, internal audits, or process improvement initiatives
- Comfortable working with diverse client populations and creating culturally competent workflows
- Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks
Job Tags
Full time, Contract work, Work at office, Remote work, All shifts,