Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

At Brightstar, we are dedicated to providing world-class gaming solutions to our customers. As a leading global company in the gaming industry, we pride ourselves on creating exceptional experiences for players around the world. We are seeking an individual who demonstrates strong talent and motivation to join our team as a Computer Operator at our Data Center in West Greenwich, RI.

• Provide entry to intermediate-level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate-level analysis of systems and servers about host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.

Qualifications

• Two-year technical college degree or comparable experience of one - four years.
• Able to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform basic commands.
• Working knowledge of VMware environments, VMware monitoring tools, FTP/SFTP protocols with an understanding or intermediate knowledge of Retailer POS, call center tools/functions, Tivoli, Nagios, OP5, SolarWinds, RUnscope, Monitis, Symantec Veritas, and Jira.
• Knowledge of business administration systems (i.e., Microsoft Office Suite, particularly Outlook, Word and Excel).
• Excellent written/oral reporting skills, interpersonal skills, the ability to communicate at all levels of the organization/customers, and where applicable, must be able to monitor and troubleshoot multiple technologies.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-LF1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $$43,680 - $46,800 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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