Job Description

Summary

We are seeking a Community Association Assistant Manager to assist with day to day operations of HOA communities. The Assistant Community Manager is responsible for managing a portfolio of communities and supporting the administrative needs of additional communities. This position offers a career progression that leads to a position as a Community Manager.

This position is in located in Dallas, TX (Walnut Hill Lane & Hwy 75).

 
We are a small office of dedicated industry professionals with a fantastic team and work culture. Come and grow with us!

Duties

Essential Duties And Responsibilities
Work with a small portfolio of HOA communities.
Resale coordination for communities via Home Wise Docs. Training provided.
Answering questions for buyers, sellers, real estate agents, transaction coordinators and lenders, to ensure an easy and successful experience.
Processing resale files for closing and providing account statements.
Handle billing questions via email and phone.
Transfer calls to appropriate parties.
Working extensively with Vantaca software. Training provided.
Conflict de-escalation and resolution with difficult or upset customers.
Following up on outstanding issues.
Communicate effectively with owners to resolve billing issues and provide billing support.
Provide high level customer service Internal and external emails.
Work with Managers on daily operational l needs of communities.
Anticipate internal and external needs.
Answer questions regarding AR, AP and Financial Statements.
Support hiring and scheduling of contractors to maintain Association standards.

Requirements

Job Requirements/Qualities
Strong communication skills both verbally and written.
Ability to understand and carry out oral and written requests.
Problem solving skills and detail oriented.
Working knowledge of keyboard and software navigation.
Ability to multi-task and learn in a fast paced environment.
Customer service minded with the ability to work as a part of a team.
Communicates clearly, professionally and accurately on the phones with homeowners.
Contributes to a positive team environment.
Demonstrates integrity, honesty and knowledge that promotes the KPM culture.
Strong organization and follow-up.
Maintains a calming demeanor during customer phone interaction and peak times.
Anticipates the needs of our clients by continually evaluating the environment during interfacing.
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first.
Desire to learn and grow within the company.
High School Diploma or GED Required.

Nice To Haves

Education and Experience
0 -- 3 years of directly related or closely related experience.
No prior HOA experience required. Will train.

Benefits

• Compensation package includes a base salary and bonus opportunities.
• Employer provides paid time off and professional development assistance.
• Medical plans are available, as well as, 401(k), vehicle and phone stipends.

About Us

Fletcher Community Partners is a locally owned company dedicated to managing the unique needs of homeowners' associations in the Dallas area. Our location in Dallas keeps us close to the communities we partner with. We live and work where you do! We collaborate with the Board of Directors and custom tailor our services to meet the specific needs of the communities we manage. For over seventeen years, we've partnered with our Association Boards to maintain and increase property values and foster a strong sense of community. The Fletcher management team brings more than five decades of combined experience in the Association management industry. We have a history of developing and maintaining strong, positive long-term relationships with the communities entrusted to us.

Fletcher Community Partners is dedicated to promoting the highest standards of fair, ethical, and effective property management. Fletcher Community Partners business is based on word of mouth referrals. We take our reputation within the industry seriously. We are quickly becoming known for our professionalism, ethical business practices and for our high quality of responsive service. Our goal is to be the most respected company in our industry.

At Fletcher we believe in the saying that the customer service is not a department but an attitude. We love what we do and our goal is to make life easier and more enjoyable for Owners while helping Association Board of Directors create healthy, efficient, and financially secure communities. We strive to provide homeowner association communities with highly competent, trained, and professional individuals to navigate the complexity of homeowner association management.

We are a small upbeat office located in Dallas, TX.

Job Tags

Full time, For contractors, Work at office,

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