Job Description

SUMMARY: Responsible for assisting SERCO of Texas with Choices, SNAP and WIOA programs as needed programs throughout the Concho Valley Workforce region. Assist the Center Managers with providing technical assistance; ensure program compliance, exceed performance expectations, and meet expenditure benchmarks.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Responsible for overseeing the caseload of programs such as Choices, SNAP and/or WIOA customers ensuring positive outcomes
• Assists with cross-training staff in the different functions and services provided at the Career Center.
• Assists with coordinating the outreach, recruitment, and marketing of workforce programs.
• Assists with coordinating the flow of client services through meeting with Center staff.
• Provides intake services for applicants seeking Workforce program support
• Accepts and coordinates referrals for workforce programs from community partner agencies
• Promotes and ensures participant compliance with the terms of each workforce program
• Case manage participants in employment, work ready classes and training as appropriate
• Authorizes support services to eligible participants presenting appropriate qualifying documentation
• Assesses customer financial and employment needs as appropriate
• Explains customer rights and responsibilities and explains program responsibilities
• Tracks attendance and services utilization
• Refers suspected fraud or misuse to the appropriate resource.
• Enters client and case eligibility, demographic, and service information into the designated case management system
• Responses for Assisting and preparing quality assurance monitoring.
• Handles customer and staff concerns in a professional and efficient manner.
• Provides process informational support/instruction to clients as needed
• Assist with recruiting of personnel for employment vacancies.
• Assist with the interviewing and provide hiring recommendations.

EDUCATION AND EXPERIENCE:

• Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in auditing, quality assurance or program/statistical analysis. (18 mos. direct or related experience is equal to 1 year of education).
• Five years of experience with federally funded social service programs applicable to unit assigned; or a combination of relevant experience and education.
• Combination of education and experience may be substituted for a Degree.
• Working knowledge of regulations affecting the workforce development system.
• Solid quantitative, analytical, process development, facilitation and organizational skills required.
• Ability to handle confidential information with diplomacy and tact.

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits.
• Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff. Must be knowledgeable about community resources and able to work with and relate to clients. Cultural sensitivity a must. Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems. Bilingual preferred.

Must have Physical demands and work environment :

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Employer, position open until filled

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